At Hikeflexe, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. To cancel an order, please contact our customer service team as soon as possible with your order details. Please note that orders already in transit cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping charges unless the return is due to our error (e.g., wrong item shipped or defective product).
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically appear within 5-10 business days after processing.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some processing delays may occur. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Hikeflexe
Address: 3038 Illinois Avenue, Portland, Oregon
E-Mail: [email protected]
Phone: +1503-501-9696
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM PST, to assist you with any questions or concerns regarding returns or refunds.
